Refund policy

Customers may be eligible for a return, replacement, or refund only if all applicable conditions below are satisfied:

  1. Product Received Damaged – The product was received in a damaged condition. Customers are required to record a continuous, unedited video while opening the package as supporting evidence for the claim.
  2. Defective or Faulty Product – Products reported as defective or faulty are subject to inspection and evaluation by our Technical Support. Depending on the assessment, the product may be repaired, replaced, or approved for a refund, as applicable.
  3. Proof of Purchase – Customers must present the original official receipt or other valid proof of purchase when submitting a return or refund request.

Important Notice

  • All return, replacement, and refund requests are subject to inspection and approval by our Technical Support.
  • Returns, replacements, or refunds shall only be granted for products that are verified and confirmed to have a manufacturing defect or factory fault.
  • Damage, defects, or malfunctions resulting from customer misuse, negligence, unauthorized modification, improper installation, accidents, or any other form of human error are not covered under this policy.
  • Occulli reserves the right to deny any claim that does not comply with the terms and conditions of this policy.

Order Cancellation Confirmation

  1. All orders are subject to verification and confirmation of the order details through a phone call or text message.
  2. If the customer requests to cancel the order during the verification and confirmation process, the order will be cancelled through the Occulli website.
  3. For orders that have already been paid, the refund shall be processed through PayMongo in accordance with its applicable refund policies and processing timelines.
  4. Once the cancellation has been successfully processed, the order shall be deemed void and will no longer be fulfilled.

Important Notice

  • Requests for order cancellation must be communicated during the order confirmation process via phone call or text message.
  • Paid orders are eligible for a refund only after the cancellation request has been confirmed and approved. Refunds will be processed by PayMongo and are subject to PayMongo's processing procedures and timelines.
  • Occulli shall not be liable for any delays in the refund process that are attributable to PayMongo or the customer's issuing bank or payment provider.